e9999 Privacy Policy

1.1 e9999 is an international online betting and casino platform primarily serving the Bangladesh market. We take the privacy and security of our users' personal data extremely seriously and are committed to processing all personal information in a lawful, fair and transparent manner.

1.2 This Policy applies to all personal data collected by e9999 through any means, including but not limited to: account registration, account login, identity verification (KYC), deposit and withdrawal transactions, customer support communications, participation in promotions, and use of any e9999 digital product or service.

1.3 This Policy applies regardless of the device or channel through which you access the e9999 platform — including desktop browsers, mobile browsers, and any dedicated mobile applications that may be made available in the future.

1.4 By continuing to use the e9999 platform after the effective date of this Policy, you acknowledge that you have read and understood its contents. If you do not accept this Policy, please discontinue your use of the e9999 platform and contact us at [email protected] to close your account.

2.1 For the purposes of applicable data protection law, e9999 acts as the data controller in respect of personal data collected from players who access the platform. As data controller, e9999 determines the purposes for which and the means by which personal data is processed.

2.2 Where e9999 engages third-party service providers (for example, payment processors, identity verification providers, or game content providers) who process personal data on e9999's behalf, those providers act as data processors and are contractually required to process data only in accordance with e9999's documented instructions.

2.3 All data protection enquiries, access requests and erasure requests should be directed to the e9999 data team via [email protected] with the subject line "Data Protection Request".

3.1 e9999 collects the following categories of personal data about you:

3.2 e9999 does not intentionally collect sensitive personal data such as biometric data, racial or ethnic origin data, political opinions, religious beliefs, health data or sexual orientation data. If any such data is incidentally included in documents submitted for KYC, it will not be processed for any purpose other than identity and age verification.

4.1 Directly from you, when you: register an account and complete the registration form; submit KYC documents for identity verification; make a deposit or request a withdrawal; contact our customer support team; respond to a survey or promotional offer; or update your account preferences and settings.

4.2 Automatically, as you interact with the platform. This includes technical data collected via cookies, web beacons, log files and similar technologies when you browse the e9999 website, load game content or initiate a login session. Please refer to Section 7 for full details of our cookie practices.

4.3 From third parties, including: identity verification service providers who confirm the authenticity of documents you submit; payment providers such as bKash, Nagad, Rocket and Upay who confirm transaction status; and fraud prevention and anti-money laundering screening services who flag risk indicators associated with your account.

5.1 e9999 uses your personal data for the following specific purposes:

• Account creation and management — to open, maintain and administer your e9999 account, including login authentication and password resets.
• Identity and age verification — to confirm that you are aged 21 or above and to verify the accuracy of the personal information you have provided, in accordance with our KYC obligations.
• Payment processing — to receive deposits made via bKash, Nagad, Rocket or Upay and to process withdrawal requests to your registered payment account.
• Fraud prevention and security — to detect, investigate and prevent fraudulent activity, account takeover, money laundering, multiple-account creation and other prohibited conduct.
• Responsible gaming — to monitor your betting and gaming activity for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide targeted responsible gaming information where appropriate.
• Customer support — to respond to your support queries, resolve disputes, investigate complaints and maintain records of your communications with our team.
• Legal and regulatory compliance — to comply with applicable anti-money laundering (AML) obligations, age verification requirements and any other legal obligations applicable to e9999's operations.
• Platform improvement — to analyse aggregated, anonymised usage data in order to improve the performance, design and content of the e9999 platform.
• Marketing communications — to send you promotional emails, SMS messages and in-platform notifications about bonuses, new games, BPL/IPL promotions and other offers, but only where you have given your explicit consent to receive such communications.

5.2 e9999 will not use your personal data for any purpose that is incompatible with the purposes set out in this Section without first informing you and, where required by law, obtaining your consent.

6.1 e9999 processes your personal data on the following legal bases:

• Contract performance — processing that is necessary to fulfil the contractual relationship between you and e9999 as established by the Terms & Conditions. This includes account management, payment processing and KYC verification.
• Legal obligation — processing that is required to comply with applicable legal and regulatory requirements, including AML obligations, age verification mandates and fraud reporting duties.
• Legitimate interests — processing carried out for the legitimate business interests of e9999, including fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics. In each case, e9999 has assessed that these interests are not overridden by your rights and interests.
• Consent — processing based on your freely given, specific and informed consent. This applies primarily to marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.1 e9999 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device to enable certain platform functions and collect technical information about your session.

7.2 The following types of cookies are used by e9999:

7.3 e9999 does not deploy advertising cookies, retargeting cookies, or any third-party cookies designed to track your behaviour across other websites.

7.4 You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the e9999 platform.

8.1 e9999 does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket and Upay receive the minimum necessary transaction data to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers — third-party KYC service providers receive the documents and data you submit for identity verification. These providers act as data processors under contract with e9999.
• Game content providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi may receive a pseudonymous player identifier and session data to deliver game content. No directly identifiable personal data (such as your full name or NID number) is shared with game providers.
• Fraud and AML screening services — where required for compliance purposes, certain account data may be cross-referenced with risk databases operated by licensed fraud prevention or AML compliance service providers.
• Legal authorities — where e9999 is required by law, court order or a competent regulatory authority to disclose personal data, we will do so in accordance with our legal obligations. Where permissible, e9999 will notify you of such a disclosure.

8.2 Any third party with whom e9999 shares personal data as a processor is required to maintain appropriate technical and organisational security measures and to process data only in accordance with e9999's written instructions.

9.1 e9999 is an internationally operated platform. Certain data processing activities — including game server operations, KYC verification and fraud screening — may involve the transfer of personal data to servers or service providers located outside of Bangladesh.

9.2 Where personal data is transferred internationally, e9999 takes reasonable steps to ensure that such transfers are carried out securely and that the receiving party provides an adequate level of data protection, including through the use of contractual data protection clauses, data processing agreements and recognised security certifications.

9.3 By registering an account and using the e9999 platform, you acknowledge that your personal data may be processed in jurisdictions outside of Bangladesh as described in this Section.

10.1 e9999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and KYC documents — retained for a minimum of 5 years from the date of account closure, in order to comply with applicable AML record-keeping obligations.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Customer support communications — retained for 3 years from the date of the last interaction, or longer where a dispute or legal claim is active or anticipated.
• Technical and usage data — retained in anonymised or aggregated form for up to 24 months for platform analytics purposes. Raw session logs are retained for up to 12 months.
• Marketing preference records — retained for the duration of your account plus 2 years, to evidence the basis on which marketing was or was not sent.

10.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with e9999's data deletion procedures.

10.3 Where you submit a verified erasure request and no legal retention obligation applies to the relevant data, e9999 will action the deletion request within 30 calendar days.

11.1 As a data subject, you hold the following rights in relation to your personal data held by e9999. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

• Right of access — you have the right to request a copy of all personal data e9999 holds about you, together with information about how it is being processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure ("right to be forgotten") — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing — in certain circumstances, you have the right to ask e9999 to restrict the processing of your data (for example, while the accuracy of data is being contested).
• Right to data portability — where processing is based on your consent or on contract performance, you have the right to receive your data in a structured, commonly used and machine-readable format.
• Right to object — you have the right to object to processing carried out on the basis of e9999's legitimate interests. Where you object, e9999 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

11.2 e9999 aims to respond to all verified data rights requests within 14 business days. Where a request is complex or numerous, the response period may be extended by a further 30 days, in which case we will inform you of the extension.

12.1 e9999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the e9999 servers
• Encryption at rest for all sensitive personal data and financial records stored on e9999 servers
• Multi-factor authentication options for account login
• Role-based access controls ensuring that only authorised e9999 personnel can access personal data, and only to the extent required by their specific operational role
• Comprehensive audit logging of all internal data access events
• Regular penetration testing and vulnerability scanning of the e9999 platform infrastructure
• Documented data breach response procedures, including notification protocols where a breach meets the threshold for player notification

12.2 While e9999 applies industry-standard security measures, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your own account by using a strong, unique password, enabling any available multi-factor authentication, and not sharing your credentials with any third party.

12.3 If you suspect that your e9999 account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately at [email protected].

13.1 The e9999 platform may contain references to third-party services, payment providers or game developers. Where a link or integration directs you to a third-party platform or service, please be aware that e9999 has no control over the privacy practices of those third parties.

13.2 e9999 accepts no responsibility or liability for the privacy practices of any third-party service. We strongly encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the e9999 platform, including bKash, Nagad, Rocket and Upay.

14.1 The e9999 platform is strictly for adults aged 21 years and above. e9999 does not knowingly collect, process or store the personal data of any person under the age of 21.

14.2 Where e9999 discovers or has reason to believe that personal data belonging to a person under 21 has been collected, we will immediately suspend the relevant account and take steps to securely delete the data, in addition to returning any deposited funds in accordance with our underage account closure procedure.

14.3 If you are a parent or guardian and believe that a minor in your care has registered an e9999 account, please contact us immediately at [email protected]. We will investigate and act promptly.

15.1 e9999 reserves the right to update or amend this Privacy Policy at any time. The most current version of the Policy will always be published at e9999.io/privacy-policy, with the effective date clearly indicated at the top of the document.

15.2 Where changes to this Policy are material — for example, where we introduce a new category of data collection or a new sharing arrangement — e9999 will notify registered players via email at the address registered to their account, or via a prominent notice displayed on the platform, prior to the changes taking effect.

15.3 Continued use of the e9999 platform following publication of an updated version of this Policy constitutes acceptance of the revised terms. If you do not accept the updated Policy, you should discontinue use of the platform and contact us to close your account.

16.1 All privacy-related enquiries, data subject access requests, erasure requests and consent withdrawal requests should be directed to the e9999 data team using the contact details below. Our support team is available 24 hours a day, 7 days a week.

• Email: support@e9 999.io — please use the subject line "Data Protection Request" or "Data Rights Request" to ensure your message is routed to the correct team.
• Response time: We aim to acknowledge all data-related requests within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 business days.
• Identity verification: For security purposes, all data subject requests must be accompanied by sufficient information to verify your identity as the account holder. This may include your registered email address, username, and a copy of a government-issued ID.

16.2 If you have a concern about how e9999 has handled your personal data and you are not satisfied with our response, you have the right to escalate your complaint to an appropriate data protection authority or seek independent legal advice.

16.3 For general customer support queries unrelated to data protection — including account issues, payment questions, bonus enquiries and game-related support — please also contact us at [email protected].